Are prices in US or Canadian dollars?
All prices are in US dollars. However, all Canadian orders are shipped from our warehouse in Ontario, Canada and the final price you see on the website is the price you pay. There are no additional taxes, duties, etc.

All USA orders are shipped from our warehouse in Glendale, California.

What does "Pending" order status mean?
An order status is set to "Pending" automatically by the system when the order is entered. The order status remains "Pending" until the payment is cleared by the bank or settled by the credit card company.

What does "Processing" order status mean?
An order status is set to "Processing" when the order is sent to the shipping department for fulfillment. Once the shipping department fulfills the order and generates tracking numbers for the shipment, the status of the order changes to "Shipped" and the tracking numbers are emailed to the customer.

When Will My Order Ship?
All credit card orders are processed promptly after the credit card charges are settled. Credit Card charges are settled nightly by the credit card processing company. All orders placed prior to 4 PM PST are included in the same day report and are shipped the following business day. Orders placed after 4 PM PST are processed in the following day report and shipped a day after that..

Credit card orders placed on Thursdays after 4 PM PST are shipped the following Monday since the credit card charges will be settled on Friday evening. The first available shipping day after Friday is the following Monday.

Money Order and Check orders are processed after the funds are cleared by the bank. Orders are shipped within 24 hours after clearing the funds..

Why does FedEx or UPS show no activity on my tracking number for several days?
Sometimes, the shipping company takes a while to update their computers. If tracking the package shows that the package has been picked up, please contact the shipping company as the package is in their possession. If, on the other hand, tracking the package shows that only the shipping data has been entered and no activity occurred after that for at least 2 days, give us a call immediately to check the issue.

Why can't I place an order using my Credit Card?
Credit card charges are not accepted unless the billing address entered by the customer matches the address at the credit card issuing bank.

How safe is ordering online?
Ordering online is very safe. We have invested in a software package that is both robust and secure to allow a safe and pleasant shopping experience to our customers. All sensitive information is encrypted by the software and is sent directly in the encrypted format to the credit card processing company. We encourage all of our customers to place orders online.

Can I place an order on the phone?
Sure. Just call our sales number at 818-230-2375 for USA orders or 647-477-6658 for Canadian orders during our business hours and a sales associate will help you.

How can I view my orders?
You can view your orders by logging into our site using your email address and password specified during registration. Once logged in, click on the "Orders" menu item to see all existing orders.

Can I install the system without professional help?
Installing Free To Air satellite equipment is not an easy task. Installing the satellite dish and configuring the LNB require professional experience. For example, the LNB has to be rotated by a certain angle for the signal to be received. Failure to do so, may result in not receiving a signal even if the dish is aligned properly.

We strongly recommend using a professional installer to perform the installation of your system.

Can you help with the installation?
Our employees do not have the technical skills to offer installation help. Please consult with a professional installer for any installation help.

Installers charge a lot of money. Can I get help somewhere else?
The reason installers charge about $200-$300 on average is that installing a satellite system is not a trivial task. However, there are many sites on the web discussing installation issues and procedures. Please search the web for such sites. A good search criteria would be "fta installation".

How do I know what channels are available?
There is a very useful website that keeps track of all satellites and the channels offered on each. The website is www.lyngsat.com. Please visit the "America" sections for detailed channel availability information.